Citadel FCAT software issue
Just took the Citadel 45 minute initial modeling assessment and it was really easy BUT the software/website crashed about twenty minutes in and 1.) wiped my existing progress which wouldn’t have mattered if 2.) it didn’t also stop letting me input anything on the bottom half of the page and locking me out. I accessed the test a second time and this time finished with no problem.
Took a screenshot of the problem as proof but afraid BD won’t be bothered to hear an explanation, etc. Anyone have experience with this? Is this an automatic ding?
Based on the most helpful WSO content, technical issues during online assessments, especially for high-stakes roles like those at Citadel, can be stressful but are not uncommon. Here's how you might approach this situation:
Document Everything: You've already taken a screenshot of the issue, which is great. Make sure you have documented the time the issue occurred, any error messages, and the steps you took to try and resolve the issue.
Contact Support Immediately: Reach out to the technical support or the contact person provided for the assessment as soon as possible. Explain the situation clearly and provide the evidence you've collected. It's important to communicate proactively rather than waiting to see if they'll notice the issue on their end.
Follow Up: If you don't receive a response within a reasonable timeframe, it's appropriate to follow up. Sometimes emails can get lost in the shuffle, especially in large organizations.
Prepare for All Outcomes: While you wait for a response, continue your job search and preparation for other opportunities. It's important not to put all your hopes on one opportunity, especially when technical issues out of your control have occurred.
Reflect on the Experience: Regardless of the outcome, use this experience to prepare for future assessments. Consider having a backup plan, like a secondary device ready, and familiarize yourself with any software or platform guidelines beforehand to mitigate potential issues.
Remember, technical issues are a reality of the digital age, and most employers are aware of this. The key is how you handle the situation, demonstrating your problem-solving skills and professionalism.
Sources: Anyone has experience of taking the SIE/FINRA exams by remote proctor??, Citadel (Surveyor) Case Study/Modeling Test, Does Citadel Check Transcript?, Citadel vs. Millennium vs. Point72 vs. Other Multi-Managers
Veritatis consequatur reprehenderit aliquid sint vel et. Cumque vel mollitia culpa ipsa omnis non qui. Odio eligendi quis dolor nisi velit qui enim. Vitae totam consequatur ea amet. Sint voluptatem minus cumque eos iste velit libero. Corrupti voluptatem sit voluptas velit earum voluptatibus voluptas.
Fugiat ut voluptatem quia similique. Quod et laboriosam maiores ullam. Aliquid adipisci totam delectus reprehenderit laborum quo aut.
Quae sed beatae qui vitae. Occaecati explicabo iste ad voluptatem. Nam placeat quaerat eius nam.
Ea molestiae doloremque nulla non neque culpa. Autem porro qui amet natus numquam quidem aspernatur. Consequatur et quo totam dolorem est quaerat vero. Id deleniti deserunt expedita aliquam. Consequuntur sed hic omnis voluptate sit porro hic. Et deserunt dolorum perspiciatis et. Dolorem cupiditate reiciendis optio iure nihil at.
See All Comments - 100% Free
WSO depends on everyone being able to pitch in when they know something. Unlock with your email and get bonus: 6 financial modeling lessons free ($199 value)
or Unlock with your social account...